Important: ABSOLUTELY NO RETURNS on Special Order items and items listed on the exemption below!
If you have any questions about our return policy, please give us a call before placing your order: 800-363-0096

• Vehicle Specific Headrest Monitors - All damaged products must be reported within 48 hours upon receiving the item.


• Replacement Visor Monitors
• Jensen RV Monitors
• Marine and RV Monitors
• Remote Controls
• Wiring Harnesses
• Dash Kits
• Interface Modules
• Activated XM Radio Recievers
• All Cables
• Cellular phones, batteries, and accessories

Items Automatically Subject to 20% Restocking Fee

• Home Video Products
• LCD TVs
• Portable DVD Players
• Portable Navigation Systems
• In Dash Navigation Systems
• Any Product Not Returned in a Resalable Condition

Items That Are Not Returnable Under Any Circumstance:

• FLIR Systems

To return a mobile video item to Qualitymobilevideo.com, follow our three step process:

1. Call 800-363-0096 for a Return Authorization Code. Write this code on outside of the box you are returning.

2. Place all the original packaging in the box, including the instruction manual and all accessories. Enclose return slip

3. Ship package in a shipping carton insured to our return center using a shipper of your choice. Items must be received in a resalable condition. If items show signs of use or wear including original boxes items will be subject to a 20% restocking fee.

4. Refunds can take up to three weeks to complete. Original shipping amount will not be refunded. A $25.00 service fee will be charged on all items shipped free of charge.

Once your return is received, it will be reviewed by our Quality Assurance department. You will receive notification regarding your return or exchange within 21 days.

Any unauthorized, improperly packaged, or non-insured packages will be returned to sender. Items that show signs of wear or have been, scratched, altered, or damaged in any way cannot be accepted for return.