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| You can return any Qualitymobilevideo.com order (with the exception of special order items) within 30 days of its shipment for a full refund/exchange or store credit.
* ABSOLUTELY NO RETURNS on Special Order items! Items that are special orders are as listed below.If you have any questions about our return policy, please give us a call before placing your order: 800-363-0096
Special Order items:
Replacement headrest monitors
Replacement visor monitors
Jensen RV Monitors
Marine and RV Monitors
Remote Controls
Wiring Harnesses
Dash Kits
Interface modules
Activated XM Radio Recievers
Items automatically subject to 20% restocking fee:
Home video products
LCD Tv's
Portable DVD Players
Portable Navigation Systems
In Dash Navigation Systems
Any product not returned in a resaleble condition
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| If for any reason you aren't satisfied, you can return your item in its original condition for a refund or exchange less the original cost of shipping. All items or packages shipped free of charge will be subject to a $25 service fee. If unit has been installed it can no longer be returned. If product is not returned in its original manner including a boxes, manuals, original container the return will be subject to a 20% restocking fee. All returns must be shipped back in a shipping carton. Items cannot be shipped back in product boxes. If you have any questions about our return procedure, please don't hesitate to contact us. |
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To return a mobile video item to Qualitymobilevideo.com, follow our three step process:
1. Call 800-363-0096 for a Return Authorization Code. Write this code on outside of the box you are returning.
2. Place all the original packaging in the box, including the instruction manual and all accessories. Enclose return slip
3. Ship package in a shipping carton insured to our return center using a shipper of your choice. Items must be received in a resalable condition. If items show signs of use or wear including original boxes items will be subject to a 20% restocking fee.
4. Refunds can take up to three weeks to complete. Original shipping amount will not be refunded. A $25.00 service fee will be charged on all items shipped free of charge.
Once your return is received, it will be reviewed by our Quality Assurance department. You will receive notification regarding your return or exchange within 21 days.
Any unauthorized, improperly packaged, or non-insured packages will be returned to sender. Items that show signs of wear or have been, scratched, altered, or damaged in any way cannot be accepted for return. |
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