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Frequently Asked Questions (FAQ)

Transit Times (UPS Ground Map)

When will my items ship?
Most products are shipped within 1 business day. Order ship time is based on product availability in our warehouse. Orders are shipped UPS ground, which will take 2-6 business days from date of shipment to receive. An order confirmation will be sent indicating your order has been accepted by our system. If there is an unexpected delay in your order you will be notified immediately

How do you calculate your shipping rate?
Shipping charges are calculated automatically based on weight and other values. The sytem will indicate your shipping charge before you are promted to pay. Type of service may cause the price to vary greatly.

How can I track my order?
After you order has shipped you can track your order by clicking on order status or going to UPS.com and entering your tracking number.
If your order has yet to ship you can track your order by contacting us by email or place a call during business hours.

Do you ship internationally?
Yes, Qualitymobilevideo.com ships internationally. Charges for international shipments are at additional costs. If you are an international customer please contact us for order information.

What if my order arrives damaged?
During transit some shipments may become damaged. This is an unlikely event but should one occur contact qualitymobilevideo immediately. All damaged shipment must be reported to us. Qualitymobilevideo will replace all damaged merchandise once a claim has been filed with our customer service department.

Do you offer help with installations?
Yes, Qualitymobilevideo.com has an award winning technical service department. We can help you through literally anything. Qualitymobilevideo.com also has online help for more immediate help.

How do I find out about product warranty?
All products come with a manufacturers 1 year warranty. For more information please contact qualitymobilevideo.com.

How do I cancel my order?
Any order may be cancelled if it has not yet been shipped. If an order has been shipped you will need to follow return procedures.

How do I return my order?
Any order may be returned if it hasn't been installed. To return an order please follow our return procedures.
Return Policy

Are your products new?
Yes, all products are brand new when stated. Certain items may not be new they will be clearly marked indicating that they are a close out item, refurbished item, or a clearance item.

What forms of payment do you accept?
Qualitymobilevideo.com accepts Visa, Mastercard, American Express, Discover, Paypal, and Money order. If paying by Paypal or money order, arrangements need to be made prior to order to ensure correct order processing. All funds will be verified and must clear prior to release of shipment.

Is my personal information safe?
Yes, Qualitymobilevideo.com goes to great lengths to ensure all personal information is safe. Qualitymobilevideo uses SSL technology to make sure thieves cannot view your information when transmitting to our secure server. For peace of mind feel free to view our safe shopping guarantee.

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