Quality Mobile Video's Standard 30 Day Return Policy
You can return most orders within 30 days of its shipment for a full refund, exchange, or store credit with the exception of Special Order Items and items listed in the exemption list below.
Important: ABSOLUTELY NO RETURNS on Special Order items and items listed on the exemption below. If you have any questions about our return policy, please give us a call before placing your order at 800-363-0096.
Special Order items that Are not returnable
Items Automatically Subject to 20% Restocking Fee
Items That Are Not Returnable Under Any Circumstance
Accepting a Return
If for any reason you aren't satisfied, you can return your item in its original condition for a refund or exchange less the original cost of shipping. All items or packages shipped free of charge will be subject to a $12 shipping fee. If unit has been installed it can no longer be returned. If product is not returned in its original condition including boxes, manuals, or the original container the return will be subject to a 20% restocking fee. All returns must be shipped back in a shipping carton. Items cannot be shipped back in product boxes. All refused shipments will be assessed two transportation charges. If you have any questions about our return procedure, please don't hesitate to contact us at 800-363-0096.
Return InstructionsTo return a mobile video item to Qualitymobilevideo.com, follow our three step online process:
- Login to you account by clicking here
- Click on the link under my account labeled RMA
- Your order information should appear
- There is a link on the upper right hand corner labelled Request New RMA
- Enter all relevant information to the return
- Once the return is accepted you will receive an e-mail indicating your return has been accepted
- Place all the original packaging in the box, including the instruction manual and all accessories. Enclose return slip
- Ship package in a shipping carton insured to our return center using a shipper of your choice. Items must be received in a resalable condition. If items show signs of use or wear including original boxes items will be subject to a 20% restocking fee
- Refunds can take up to two weeks to complete. Original shipping amount will not be refunded. A $12.00 service fee will be charged on all items shipped free of charge.
- Once your return is received, it will be reviewed by our Quality Assurance department. You will receive notification regarding your return or exchange within 21 days.
Any unauthorized, improperly packaged, or non-insured packages will be returned to sender. Items that show signs of wear or have been, scratched, altered, or damaged in any way cannot be accepted for return.
For information on return labels please see our return label policy located here.
6008 San Fernando Road
Glendale Ca., 91202